Shipping policy

 

Delivery Scope

Delivery is available exclusively within the United States. We do not provide delivery to any addresses outside the United States.

Shipping Rates

Shipping charges are calculated at checkout based on the final order value:

  • Orders of $70.00 and above (inclusive): Free Standard Shipping.

  • Orders under $70.00: A flat shipping fee of $17.99 will be applied.

Taxes and Fees

All applicable taxes and related fees are fully included in the displayed product prices. You will not be charged any unexpected fees, additional sales taxes, or delivery surcharges at checkout or upon arrival.

Handling Time

All orders undergo processing and packaging before dispatch. Our handling time is 1 to 3 business days (Monday through Friday). Orders placed on weekends or observed holidays will be processed starting the following business day.

Transit Time

Once dispatched from the warehouse, the estimated transit time for indoor furniture is 7 to 10 business days. Total estimated delivery time includes both the handling time and the transit time.

Suggested Notice Period

To ensure swift resolution of any logistics issues, we suggest contacting us within 2 business days of receiving your package if you notice any discrepancies or delivery problems. Please note that this is merely a convenient recommended timeframe to facilitate processing; exceeding this timeframe will not limit, diminish, or affect your statutory rights.

Logistics Carriers

To ensure secure and dependable transportation of your indoor furniture, we partner with premier national carriers, including:

  • UPS

  • FedEx

  • DHL

  • Specialized freight carriers for heavy and oversized items

Order Tracking

Once your order has been dispatched, you will automatically receive an email confirmation containing your order number, payment invoice, carrier details, and tracking number.

You can check your shipment status at any time:

  • Visit the "Order Tracking" page on our online store.
  • Enter your email address or phone number, along with your order number.
  • Click "Track" to view real-time transit updates.

Statement of Responsibility

Damaged or Lost Products

We assume full responsibility for items damaged or lost during transit. If your furniture arrives with damage or does not arrive within the scheduled timeframe, please reach out to us with your order details and clear photos of the condition so we can arrange a prompt replacement or solution.

In-Transit Modifications and Cancellations

Once a shipment has been collected by the carrier, we are unable to alter the destination address or cancel the order while in transit. If you wish to cancel an order, please contact us immediately after ordering. If the package has already departed, you may initiate a return after the package is delivered.

Delivery Address and Customer Responsibility

Customers are responsible for providing a complete, accurate, and deliverable street address during checkout. We cannot be held liable for delivery delays, missed drop-offs, or failed deliveries resulting from incorrect or incomplete address information submitted by the customer.

Delivery Receipt Precautions

Indoor furniture items are typically heavy, bulky, and delicate. Please follow these precautions upon delivery:

  • Inspect Outer Packaging: Carefully inspect the exterior cartons for severe crushing, tears, punctures, or moisture before accepting the shipment.

  • Record Condition: If visible carton damage exists, note the condition on the delivery receipt (if a signature is required) and photograph the unopened box from multiple angles.

  • Unpack and Verify: Open the packaging carefully and verify all components, hardware, and furniture surfaces to confirm everything arrived safely.

P.O. Box and APO/FPO Restrictions

Due to the substantial weight and parcel dimensions of indoor furniture, we do not deliver to P.O. Boxes, APO, FPO, or DPO military addresses. A valid physical residential or commercial street address is required.

Delays Due to Unforeseen Circumstances

While we make every effort to deliver orders within the estimated timeframes, occasional delays may occur due to extreme weather conditions, natural events, transit interruptions, or major carrier disruptions beyond our direct control.

Contact Information

For any questions regarding shipping or order status, please reach out to us:

Address: 5050 Apex Cir #414, Davenport, FL 33837, United States
Phone: +1 (863) 424-7382
Email: team@zalvenfiel.com
Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (Central European Time, CET)